Returns & Exchanges

At Toolcraft South Africa, we stand by the quality of our home and DIY equipment; if you are not entirely satisfied with your purchase, we offer a 14-day return window for unused items in their original packaging.

1

Initiate Your Return

Contact our customer support team via email or our online portal with your order number and the reason for the return to receive an authorization code.

2

Package Your Tools

Securely pack the items in their original manufacturer packaging, ensuring all manuals, accessories, and promotional materials are included to avoid restocking fees.

3

Arrange Collection

Once approved, we will schedule our preferred courier to collect the parcel from your specified address, or you can drop it off at our designated South African service centers.

4

Quality Inspection & Refund

Our technicians will inspect the returned gear for quality assurance; once verified, your refund or exchange will be processed within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing