Frequently Asked Questions
Everything you need to know about shopping with Toolcraft South Africa.
What are the standard delivery times across South Africa?
We offer nationwide delivery. Orders in major hubs like Cape Town, Johannesburg, and Durban typically arrive within 2-3 business days, while regional areas may take up to 5 business days.
Do you offer warranties on your power tools and machinery?
Yes, all our power tools and machinery come with a standard manufacturer's warranty. The duration varies by brand, typically ranging from 1 to 3 years.
What is your return policy for incorrect or faulty items?
You can return any unused item in its original packaging within 14 days of purchase. If the item is faulty, we will arrange a collection and provide a replacement or full refund after inspection.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa and Mastercard), Instant EFT via PayFast, and direct bank transfers.
Can I collect my order from a physical store?
Yes, we offer a 'Click and Collect' option at our Cape Town showroom. Simply select the collection option during the checkout process.
Do you provide technical support for the tools you sell?
Absolutely. Our team of experts is available via phone or email to provide technical advice, usage tips, and assistance with spare parts for all our specialized equipment.